We currently deliver across Malaysia, including Peninsular Malaysia, Sabah and Sarawak, as well as Singapore. For delivery enquiries outside these locations, please contact our team.

We offer free shipping on orders above RM399 within Peninsular Malaysia. For orders below RM399, as well as deliveries to Sabah, Sarawak and Singapore, shipping fees are calculated at checkout.

Estimated delivery times after dispatch are 2–5 business days for Peninsular Malaysia, 8–14 business days for Sabah and Sarawak, and 3–7 business days for Singapore. Delivery times may vary depending on your location, courier operations and peak periods.

Once your order has been shipped, you'll receive a shipping confirmation with tracking details so you can follow your delivery. If you haven't received your tracking information, please contact us with your order number.

Please contact us as soon as possible with your order number and updated address. If your order hasn't been dispatched, we'll do our best to assist. Once shipped, address changes may not be possible and additional courier charges may apply.

We're currently operating exclusively online, so walk-ins and self-pickups are not available at the moment. Our customer support team is available to assist with product enquiries, orders and after-sales support.

Prepare your favourite ingredients in a Scoopé pint cup and freeze for at least 24 hours. Once frozen, place the pint into the machine, select your preferred mode and let Scoopé turn your frozen base into a smooth, creamy dessert in just minutes.

Yes. Scoopé processes pre-frozen ingredients rather than freezing liquid mixtures directly. For the best results, freeze your prepared mixture on a level surface for at least 24 hours before processing.

More than just ice cream! From creamy gelato and refreshing sorbets to frozen yogurt, milkshakes and protein-packed treats, Scoopé gives you plenty of ways to enjoy your favourite frozen desserts at home.

Absolutely! Choose ingredients that suit your taste and dietary preferences, whether that's plant-based milk, fresh fruit, less sugar or extra protein. Texture and results may vary depending on your recipe and ingredients.

Every Scoopé ice cream maker includes 3 pint cups with lids, a processing bowl, paddle, Cravve Cleaning Kit, product instructions and access to our digital recipe eBook. Any additional promotional gifts will be shown on the product page.

Cleaning Scoopé is simple. Use the built-in Shaft Clean function as directed, then wash the removable components after each use. The included Cravve Cleaning Kit helps you reach areas that need extra attention. For detailed cleaning and maintenance instructions, refer to your product manual.

Yes! Scoopé pint cups and lids are top-rack dishwasher-safe. Follow the care instructions provided and allow the components to dry completely before storing.

Every Scoopé purchase includes access to our digital recipe eBook. Simply scan the recipe QR code included in your package to get started. You can also follow @cravveco on social media for more recipes and inspiration.

Of course! We've prepared a Quick Start video to guide you through preparing, freezing and processing your first dessert. Simply scan the Quick Start QR code included in your package.

Yes! Our Scoopé ice cream maker comes with a 12-month limited warranty from the date of purchase, covering eligible manufacturing defects under normal use. For full details, please refer to our Warranty Policy.

You can register your Scoopé warranty through our online warranty registration page. Please keep your order confirmation or proof of purchase, as this may be required for warranty assistance. Refer to our Warranty Policy for registration requirements.

Our warranty covers manufacturing defects. Damage caused by misuse, accidental damage, improper maintenance or normal wear and tear may not be covered. Please refer to our Warranty Policy for complete coverage details and exclusions.

Contact our customer support team with your order number, a description of the issue and clear photos or videos where possible. Our team will review your case and guide you through the next steps. If a product inspection is required, we'll explain the return and assessment process.

We're sorry if something isn't right with your order. Please contact us as soon as possible with your order number and clear photos or videos showing the issue. We recommend keeping the original packaging while your case is being reviewed. Our team will assess the situation and help arrange an appropriate resolution in accordance with our policies and applicable consumer rights.

If you need to cancel or amend your order, please contact us as soon as possible. We'll check whether your request can be accommodated before dispatch. Change-of-mind returns are subject to our Refund and Cancellation Policy. If your product arrives faulty, damaged or incorrect, our team will assist you in accordance with our policies and applicable consumer rights.

Yes! We welcome bulk orders for corporate gifting, events and business use. Simply contact us through our Contact Us page with your estimated quantity and requirements, and our team will be happy to discuss the available options.

We're open to working with retailers, distributors and businesses interested in bringing Cravve products to more customers. Reach out through our Contact Us page with a brief introduction to your business and the type of partnership you're interested in. We'd love to explore the possibilities together.