WARRANTY POLICY

Effective Date: May 2026  ·  Applies to all cravve. products purchased directly at cravve.co


Our Commitment

At cravve., we stand behind every product we sell. Our warranty exists to protect you against genuine manufacturing defects and faults — because we believe that when you invest in a cravve. product, it should perform exactly as it was designed to.

This Warranty Policy applies to all cravve. products purchased directly from cravve.co by customers in Malaysia and Singapore. Products purchased through third-party retailers or marketplaces are not covered under this policy and must follow the respective retailer's warranty terms.



1. Warranty Activation

Your warranty must be activated in order to be valid. Products that have not been registered will not be eligible for warranty coverage.

How to Activate Your Warranty

  • Visit cravve.co and complete the warranty registration form within 30 days of receiving your order.

  • You will need your order number and the email address used at checkout to complete registration.

  • Once successfully registered, your warranty is active for the duration stated on your product documentation.

Register as soon as you receive your product. Registration requests submitted after 30 days will not be accepted and your warranty will not be activated.



2. Warranty Period

The warranty period applicable to each cravve. product is as stated on the respective product page and in the documentation included with your purchase. Warranty periods may vary by product.

  • The warranty period commences from the date of purchase as evidenced by your order confirmation or proof of purchase.

  • Your proof of purchase is your warranty entitlement document. Please keep it in a safe place for the duration of your warranty period.

  • The warranty is valid for the duration stated on your product documentation and cannot be extended except where a specific promotional warranty extension has been communicated in writing at the time of purchase.

Always refer to the product page and documentation included with your specific product for the exact warranty period applicable to your purchase.



3. What Is Covered

This warranty covers defects in materials and workmanship that arise under normal and intended use of the main product unit during the warranty period.

Covered under this warranty:

  • Manufacturing defects present at the time of purchase or arising from faulty materials

  • Mechanical or electrical faults that occur under normal use and are not caused by external factors

  • Components that fail to function as described in the product documentation under normal operating conditions

All warranty claims are subject to assessment and final determination by cravve. before any remedy is provided. cravve. reserves the sole right to determine whether a reported fault falls within the scope of this warranty and whether a replacement is warranted.



4. What Is Not Covered

This warranty applies to the main product unit only. The following are explicitly excluded from warranty coverage:

Accessories, Consumables, and Bundled Items

All accessories, consumables, and items bundled with the product are not covered. This includes but is not limited to:

  • Care Kit contents — air blower, brushes, cleaning pouch, and any other care accessories

  • Pint cups, containers, and lids

  • Blades, processing shafts, and drive components subject to wear

  • Seal rings, gaskets, and o-rings

  • Any other accessory, consumable, or replaceable component supplied with or sold separately for use with the product

Accessories and consumable components are subject to normal wear and tear and are the customer's responsibility to replace as needed.

Damage and Faults Not Covered

  • Products that have not been registered within the 30-day warranty activation window

  • Damage caused by misuse, negligence, accident, or improper handling

  • Damage caused by failure to follow the care and operating instructions provided with the product

  • Normal wear and tear including scratches, discolouration, and cosmetic deterioration that do not affect product functionality

  • Damage caused by use of non-recommended accessories, consumables, or cleaning agents

  • Damage caused by unauthorised modification, repair, or disassembly of the product

  • Damage caused by exposure to extreme temperatures, liquids, or environments outside the product's specified operating conditions

  • Damage caused by power surges, incorrect voltage supply, or use with an incompatible power source

  • Products with removed, altered, or illegible serial numbers or warranty documentation

  • Cosmetic damage that does not affect the functionality or performance of the product

  • Any fault or damage arising after the warranty period has expired



5. How to Make a Warranty Claim

If you experience a fault with your product, contact us by email. We will guide you through the next steps.


Email: hello@cravve.co


Include the following in your email:

  • Full name

  • Order number

  • Description of the fault

  • Clear photographs or video of the defect


Our team will review your claim within 3–5 business days and advise on the next steps. All claims are subject to assessment and inspection before any remedy is provided.

Warranty claims must be submitted within 30 days of the fault being first discovered and within the active warranty period. Do not send any unit back to us without prior written approval — unsolicited returns will not be accepted.



6. Warranty Remedy

Where a warranty claim is approved, cravve. will provide a replacement unit at no cost to the customer.

  • The customer is responsible for all return shipping costs when sending the unit back to us.

  • We strongly recommend using a registered, tracked, and insured courier service. cravve. is not responsible for loss or damage during return transit.

  • cravve. will bear the cost of shipping the replacement unit back to the customer.

  • Replacement units will be dispatched within 7–14 business days of inspection completion, subject to stock availability.

  • In the event that an identical unit is unavailable, cravve. reserves the right to offer an equivalent product of equal or greater value.

  • Each warranty claim entitles the customer to one replacement unit only. The decision to approve or reject rests solely with cravve. following assessment.

  • The warranty period for a replacement unit continues from the original purchase date and does not reset.

Replacement timelines are estimates and may be subject to delays due to stock availability or logistics beyond our reasonable control.



7. Warranty Claim Conditions

  1. Warranty activation is mandatory. Products not registered at cravve.co within 30 days of receipt are not eligible for warranty coverage.

  2. The warranty is non-transferable and applies only to the original purchaser. Proof of purchase is required for all claims.

  3. Claims must be submitted within 30 days of the fault being first discovered and within the active warranty period.

  4. The product must not have been tampered with, modified, or repaired by any unauthorised party. Evidence of unauthorised repair or modification voids the warranty immediately.

  5. cravve. reserves the right to reject any claim that does not meet the conditions set out in this policy or where no verifiable fault is found upon inspection.

  6. Submitting a fraudulent or misleading warranty claim will result in permanent voiding of the warranty and may be referred to the relevant authorities.



8. Actions That Void the Warranty

The following will immediately and permanently void your warranty:

  • Failure to register your warranty at cravve.co within 30 days of receiving your order

  • Unauthorised disassembly, modification, or repair of the product

  • Use of the product outside its intended purpose or operating specifications

  • Removal, alteration, or defacement of the serial number, model number, or warranty documentation

  • Failure to follow the care and operating instructions provided with the product

  • Use of non-recommended accessories or cleaning agents that result in damage

  • Sending the unit back without prior written approval from cravve.



9. Geographic Coverage

This warranty covers cravve. products purchased directly from cravve.co and delivered to customers in Malaysia and Singapore.

  • For Malaysia customers: warranty service is available nationwide including Peninsular Malaysia, Sabah, and Sarawak. Return shipping costs and timelines may vary for East Malaysia customers.

  • For Singapore customers: return shipping to Malaysia is at the customer's cost. Replacement units will be shipped back to Singapore at cravve.'s cost upon an approved claim.

  • Warranty coverage for customers in other countries will be assessed on a case-by-case basis. Contact us at hello@cravve.co before submitting a claim.



10. General

  1. This warranty gives you specific legal rights. You may also have additional rights under applicable consumer protection laws in Malaysia or Singapore.

  2. This is the sole and exclusive warranty provided by cravve. for its products. To the fullest extent permitted by law, cravve. disclaims all other warranties, express or implied.

  3. cravve. reserves the right to amend this Warranty Policy at any time without prior notice. The version published at cravve.co at the time of your purchase shall apply.

  4. This Warranty Policy should be read together with our Terms of Service and Refund and Cancellation Policy, both available at cravve.co.



Contact Us

For all warranty enquiries and claims, please contact us at:


Crafton Group Sdn Bhd

Operating as cravve.

Email: hello@cravve.co

Website: cravve.co


We aim to respond to all warranty enquiries within 3–5 business days.



This Warranty Policy is governed by the laws of Malaysia. For questions about your consumer rights under Malaysian law, you may contact the Ministry of Domestic Trade and Cost of Living (KPDN) at www.kpdn.gov.my. For Singapore consumer rights, please refer to the Consumer Association of Singapore (CASE) at www.case.org.sg.


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